🔒 Data Protection

ek9995's Privacy Policy

Your personal information is completely safe with us. This page explains in detail — what data is collected, how it is stored, and what your rights are.

Last updated: January 2026

Our commitment

Your privacy is our priority

Every piece of your data at ek9995 is stored with the highest level of security

🔐
SSL encryption
All your data is transferred using 256-bit SSL encryption technology. Banking-level security is guaranteed.
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No third-party sales
Your personal data is never sold, rented, or transferred to any unauthorized third party — that is our firm commitment.
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Transparent Data Use
You are always clearly informed about what data is collected and how it is used. No hidden practices — everything is transparent.
✋
Your Control
You can view, update, or delete your information at any time. You have full control over your data.
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Secure Servers
All your data is stored on internationally certified secure servers. Regular security audits are conducted.
📋
GDPR Compliant
We comply with international data protection laws and are committed to upholding your privacy rights at all times.

Table of contents

1

What Information We Collect

ek9995's Privacy Policy is built on your trust. We only collect the information needed to deliver the best gaming experience and keep your account secure. We never ask for anything beyond what's necessary.

Personally Identifiable Information

Full name
Email address
Mobile number
Date of birth
Address
National ID

Financial & transaction information

  • Mobile banking number (bKash, Nagad, Rocket)
  • Deposit & Withdrawal History
  • Transaction date, time, and amount
  • Crypto wallet address (where applicable)

Gaming activity information

  • Game history and session duration
  • Bet Amounts & Win/Loss Records
  • Preferred Game & Sports Categories
  • Bonus claim and usage history

ek9995Documents submitted during your KYC verification at - (NID, passport) are stored under strict security and used solely for identity verification purposes.

2

Methods of Data Collection

ek9995 - collects your information through various methods. Your consent is obtained for each method, and the purpose of collection is clearly communicated.

Direct Information Submission

When you ek9995When you register, make a deposit, request a withdrawal, or contact our support team, information is collected directly from you. This information is provided voluntarily and knowingly.

Automatic Data Collection

When you use our platform, certain information is collected automatically:

  • IP address: For security and account protection
  • Device Information: Browser type, operating system, screen resolution
  • Log data: Login times, page visits, clicks, and navigation patterns
  • Session information: How long you were active and which features you used

Automatically collected information is never used to identify individuals — it is used solely to improve platform security and performance.

3

How your data is used

ek9995 Your information is used only for specific, legitimate purposes. No data is ever used beyond its stated purpose.

Primary Use

  • Account Creation, Verification & Management
  • Processing deposits and withdrawals
  • Verifying your identity and age (to confirm 18+)
  • Customer support and complaint resolution
  • Delivering Bonus & Promotion Offers

Security-related usage

  • Fraud & Money Laundering Detection and Prevention
  • Preventing unauthorized access and cyberattacks
  • Detection of multiple accounts or bonus abuse
  • Ensuring Responsible Gaming

Used to improve our services

  • Improving platform features and the overall user experience
  • To provide game suggestions tailored to your preferences
  • Sending relevant offers and newsletters (with your consent)
  • Content created specifically for players in Bangladesh

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time by contacting our support team.

4

Data Storage & Security

ek9995 Your information is protected using internationally recognized security standards. Our server infrastructure undergoes regular security audits.

Technical security measures

  • 256-bit SSL/TLS Encryption: All Data Transfers Secured
  • AES-256 Data Encryption: Stored data is kept in an encrypted state
  • Firewall & Intrusion Detection: Unauthorized Access Prevention
  • Two-Factor Authentication (2FA): An extra layer of account security
  • Regular security audits: Review by Third-Party Experts

Data Retention Period

Your information is retained for the following periods:

  • Active account data: retained for as long as the account remains active
  • Transaction records: up to 5 years, as required by law
  • KYC documents: as required by law following completion of verification
  • Closed account data: 2 years from the date of closure

No staff member can view your password. Passwords are always stored in hashed form. If anyone asks for your password over the phone or chat, report it as suspicious immediately.

5

Sharing Information with Third Parties

ek9995 Your personal data is never sold or shared with third parties for advertising purposes. However, limited data may be shared in specific circumstances:

Authorized data sharing

  • Payment processor: Only the information necessary to process transactions with payment partners including bKash, Nagad, and Rocket
  • Game providers: Minimal data shared with providers such as Evolution and Pragmatic Play to facilitate gaming sessions
  • Regulatory Authority: Upon request from government authorities due to legal obligations
  • Technology Service Providers: For hosting, cybersecurity, and analytics services — under strict confidentiality agreements

What We Never Do

  • Selling your data to marketing companies
  • Sharing your data with other gaming platforms
  • Sharing your data with any organization without your consent

We have strict data processing agreements in place with every third-party service provider. They may only use your information for the specified purpose and within the specified timeframe.

6

Cookies & Tracking Technologies

ek9995's website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Cookie types and purposes

  • Essential cookies: For login sessions and security — the site cannot function without these
  • Functional Cookies: To remember your preferences (language, theme)
  • Analytics cookies: To analyze platform usage patterns (anonymized)
  • Marketing Cookies: To show relevant advertisements — you may opt out at any time

Cookie controls

You can delete cookies or block new ones at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

A cookie consent notice is shown the first time you visit the site. Only essential cookies are active until you give your consent.

7

Your Rights

ek9995You have full control over your data at -. We believe privacy is a fundamental right.

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Terms & Conditions Responsible Gaming FAQ About us Payment Methods
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Your Rights

Full control over your data

At ek9995, these rights over your personal data are always reserved for you

👁️
Right of access
You can request to view any information we hold about you at any time.
✏️
Right to Rectification
You can request corrections to any inaccurate or incomplete information.
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Right to Erasure
You can request deletion of your data under certain circumstances.
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Right to Portability
You can request an export of your data in a structured format.
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Right to Object
You can object to the use of your information for specific purposes.
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Right to restriction
You can request that processing of your data be restricted for a specified period.
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Withdraw Consent
You have the full right to withdraw any consent you have previously given at any time.
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Submit a complaint
You can report any data protection concerns directly to us.

To exercise these rights support@ek9995.wsEmail us at -. We'll respond within 30 business days.

8

Children's privacy

ek9995 This is a strictly adults-only platform. We absolutely prohibit the collection or processing of data from anyone under the age of 18. Our position on this is firm and non-negotiable.

Age Verification Process

Every user's age is verified at the time of registration. The KYC process confirms, via national ID or passport, that the user is over 18. If any account is found to contain details of a minor, it is immediately suspended and all collected data is permanently deleted.

Advice for Parents

  • Use parental control software to prevent your child from accessing ek9995.
  • Never share your login credentials with anyone.
  • If anything seems suspicious, notify our support team immediately.

If you become aware that a minor has created an account on ek9995, please immediately support@ek9995.wsPlease contact us and we will take immediate action.

9

Policy Updates & Contact

ek9995 This Privacy Policy may be updated from time to time. If any changes are made, you will be notified in advance — via email or through a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

Change notification

  • You will be notified by email at least 15 days before any significant changes
  • The date and version number of each update will be noted on this page
  • Previous versions are available on request through support

Contact Us

For any questions about this Privacy Policy or to exercise your rights, please reach out to us through the following:

support@ek9995.ws
Live Chat (24/7)
Bangla & English support
Response within 30 days

This Privacy Policy was last updated in January 2026. ek9995 places the highest importance on your trust and privacy. Our goal is to be recognized as Bangladesh's most trusted and transparent online gaming platform.

✅ Privacy guaranteed

Play safe at ek9995

Register now with confidence that your information is fully protected. ek9995 — the trusted choice of millions of players across Bangladesh.

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